Shipping & Returns Policy
Shipping Policy
At MondoEstilo, we are committed to delivering your order quickly and efficiently.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if available)
Shipping times may vary slightly due to carrier delays or high order volume.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected delivery method.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
MondoEstilo is not responsible for:
Packages delivered to incorrect addresses provided by the customer
Lost or stolen packages once marked as delivered
Returns & Refund Policy
We want you to love your purchase. If you are not completely satisfied, we’re here to help.
Return Eligibility
You may request a return within 7 days of delivery.
To be eligible for a return:
Item must be unworn, unwashed, and unused
Tags must still be attached
Item must be in original condition
We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Non-Returnable Items
The following items are final sale and cannot be returned:
Sale or clearance items
Intimates or bodysuits
Accessories
Items which are not suitable for return due to health protection or hygiene reasons
Return Process
To start a return, please contact us at:
📧 Mondoestilo@gmail.com
Include:
Your order number
The item(s) you wish to return
Once approved, return instructions will be provided.
Conditions for returns
In order for the goods to be eligible for a return, please make sure that:
The items were purchased in the last 30 days
The items are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Items
You are responsible for the cost and risk of returning the items to us. You should send them to the following address:
642 Palomar St, 406-478 , Chula Vista, CA, 91911
We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at mondoestilo@gmail.com